Customer Reviews

Google Reviews

Ella Bandy

When your Central Air stops working, you want fast, courteous service at a fair price. These guys came through! I’m so pleased with my new Carrier system. The installers were friendly and knowledgeable. An excellent experience from start to finish.

Marcia Bracy

I love this company! You are truly customer service oriented. The first time I used your company, I was so impressed with the technician, I called the office to tell them how good he was. My latest technician, James, proved to be equally knowledgeable and courteous. I am a customer for life!

M H

First class business with first class people. They provide the best service for heating and air, plumbing and electrical work and outstanding customer service. Thank you for everything.

Brian Yarow

Very good prices and excellent service. I purchased 2 systems 2 years ago and they offered the lowest of the 3 quotes I received, but also provided the best warranty. I now have a yearly maintenance contract with them and find the technicians to be very polite, and knowledgeable.

Kristen Schemmel

Short Pump Heating and Air truly puts their customers first. Their technicians are courteous and knowledgeable. They take the time to explain services and answer any questions you might have. They are always friendly and take care to leave your house clean after service. I have and will go to ur to recommend this company to friends and family.

Gregory Bell

I have had Short Pump Heating and Air replace the entire systems for two houses. The communication was timely and accurate, they should up on time and completed both jobs in one day. They did a great job and I haven’t had any issues with either system. Highly recommend them to anyone.

Ross Lewis

They put a whole new system (ac and furnace) in for me in August of 2017. They were priced very competitively, the interest free financing was very helpful, and the twice a year service/maintenance checkups are worth the piece of mind knowing the system is running well. And in the event something isn’t, knowing the parts and labor are covered for 10 years is great too.

Josh Poling

This is the second time we have used Short Pump for our heat pump needs. Crews are always on time, clean, courteous, and most important to me thorough. Both times we have had extra returns needed and additional touches for each system. I appreciate them not rushing through to the next job and being sure we are happy and understand what they have done and how to run all the new controls. You guys do a great job and thank you.

Kevin Green

Excellent company. Have been very impressed with everyone: owner, receptionist, plumber as well as HVAC technicians. Daniel, most recent HVAC tech, was on time, courteous, thorough and very professional. You should put them on your short list!

Hope Kestle

We’ve been using Short Pump H&A for over 10 years. We’ve had incredible service from the time the unit was installed to the 2x a year service visits. The office staff are great and they are a company that still has someone answer the phone and help with your question. Their technicians are very knowledgeable, polite and provide advice on the unit. We’ve never had a bad experience with this company. I would highly recommend them to anyone looking for an honest company that provides great service and is looking out for the customers best interest.

WB Trevillian III

SPH&A is by far the most polite and competent contractor I have hired to maintain a vital part of my home. I switched to them 2 yrs ago and am glad I did. They show up on time and are thorough. Lastly, they even send me a hand written Thank Note for inviting them to service my system.

74Vette

Great company to work with. Very professional and they take the time to explain the problem. I highly recommend.

wis gi

I shopped around for price quotes on a furnace and a/c unit with the major firms in Richmond. Short Pump Heating and Aur offered a very competitive price quote. Additionally, they have a great team of really professional installers. Ryan, who did the planning, estimating and customer service instills confidence, and he was incredibly responsive. I will definitely use SPHA for our future HVAC needs.

Mary Jane Greene

Excellent customer service and response to my need to replace the a/c in my house in the heat of August. The team that arrived for installation were courteous, efficient, and very tidy. I am very happy with their service and highly recommend!

Cecilia Little-Kinard

This company is a committed to customer service. I received a call telling me the tech was on the way, Daniel M arrived within 10 minutes. Daniel is courteous and loves his job. The service he provides was the best maintenance I have ever had. He explained everything he was doing and my equipment is running so much better. Thank you Daniel for providing exceptional service.

Linda Barr

I was very pleased with all aspects of my experience with Short Pump HVAC….from my initial meeting with Ryan Lancaster through to the completion of installation of my 2 new Carrier units. The team was very efficient and quiet during the installation. I highly recommend Short Pump HVAC for all of your heating and air conditioning needs!

StihlorHusky Forest

Short Pump Heating and Air are the best HVAC company I have dealt with. I have used several over the last two decades and SPH&A met all my needs. Replaced my system and did a couple improvements for better air flow. My home has never been cooler in the summer. I picked them because of the good ratings and they definitely lived up to the 5 stars. Very professional, timely, and a great price. Would recommend to family and friends!

Susan Pearsall

This business is top-notch. Whether dealing with the front office or those in the field, employees are ALWAYS courteous and customer-centered. Technicians are punctual, knowledgeable, and open to customer questions. SPHA has been my servicer for many years and will continue to be.

Eric Dailey

Very polite and knowledgeable. When they finished they showed me exactly how everything worked and what to look for to ensure it runs smooth for a long time. Even waited until the house started cooling before they left for the day! Very glad I used Short Pump Heating & Air.

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Facebook Reviews

Jerry Hodge

I cant say enough great things about the team at Short Pump Heating & Air. From their ultra quick response when my AC died, to the great customer service in explaining what and why I had my issue as well as what my options were. All in all a great experience with knowledgeable and friendly technicians, managers and support staff!!

Alexis Demetra

Short Pump H&A is the best in the best! Evan was our technician and provided great service. He took his time to find the problems with our HVAC and extended the life of our unity by years with just one small fix. Thanks, Evan!

Mary Garcia

They are very professional, always punctual and they cleaned up after finishing your job.. I left them to do a job at my home, and I was not skeptical leaving them at my home. Having said that, Trust worthy is the main key. They are really & truly the best in Richmond. Their staff are quite friendly and very courteous. I have recommended them to my family members.

Brian Walker

The 3rd time is the charm! After having gone through two other HVAC companies over the past year, Short Pump really delivered! They came out and assessed my issue, researched the viable solutions and fixed the problem in a matter of days. All for less than one of the other companies quoted (but never showed up to do the work). If you want a rock solid crew, start with Short Pump Heating and Air, and save your a lot of time and frustration.

Lou Ann Zimmer

Short Pump Heating and Air were recommended by friends about two years ago and we’ve been happy with their service ever since. Their customer service, pleasing attitude and willingness to insure your happiness with their service is outstanding. We have two units that are maintained in the spring and fall and they arrive on time, call to let you know they’re on the way, and they keep their word. Additionally, we had duct work added about a year ago and while it was not the traditional installation, they came up with a solution and installed it to our satisfaction. I would recommend SPHA to everyone. Lou Ann Jewell

Angie Toombs Trueblood

Seriously, you guys always go above and beyond with your professionalism and service! Thanks for a quick response, great communication, on-time arrival, and prompt diagnosis and solution. What I thought was going to be a fairly major project was fixed in an hour. Your plumbing division seems to offer the same outstanding service as your HVAC service. So lucky to have a company like this in Richmond!

Laurie Morgan Johnson

My experiences with Short Pump Heating and Air are all positive. The employees are knowledgeable, professional, honest and always punctual. I would not hesitate to call them again. They put their customers needs firs. I can’t say enough nice things! ****

Jane Harpster

Awesome service professionals. So happy with all the experiences I have had with the Short Pump Heating and Air pros, and most recently with Chris who replaced my leaking kitchen faucet! He was very professional and courteous! Kudos to these great folks!

Alex Sailer

What a great experience. We’ve been dealing with HVAC issues for a while now and we finally decided to replace our system. The folks at Short Pump Heating & Air came out the same day I called to give me a quote. Not only was the price great (most affordable I’ve found in Richmond) but the installation went off without a hitch. I was honestly shocked when the installation mechanics told me they were done. In and out, it was no more than 4hrs for a complete changeover with a new return duct. If you’re looking for an HVAC company to work with look no further.

Margo Beck

Top notch customer service from day one with the best price quote we received, by far!! They were there when they said they would be and were very easy to work with. Would not hesitate to use their service again!!

Niha Patel

I had a very good experience. My AC was acting up yesterday – the temp in the house kept going up instead of down. I tried two places and nobody called me back (even 24 hours later, no phone call). A friend called Short Pump Heating and Air and I had a guy (Josh) out in 20 minutes. It was a part in my unit outside that was broken. He wore “booties” over his shoes so as to not track mud in my house as well as worked from the outside so he didn’t have to come into the house. He was quick, professional and very nice. I will not hesitate to call them again, if I need to

Tracy Strong

I would highly recommend this company to anyone looking for excellent customer service and knowledge & friendly technicians!

Belinda Lawthers

Just wanted to thank you and all your guys for installing the new Carrier and the Mitsubishi mini-spilt upstairs in our Cape which as you know is essentially an attic. I could not be more thrilled with both units but in particular the Mitsubishi Slim. We have gone through 8 summers of heat thus far, never being able to cool it adequately. Now I can safely say even running on the low settings it’s doing an unbelievably job in our bedroom, bathroom and closet room. Not to even mention how quite… no… silent the unit runs. I love it! Thank you for the professional work!

Denise Williams

They were professional, courteous and knowledgable. We were told exactly what would be done, they explained every part that would be replaced. Thought we would have to make it through the weekend and the hottest days so far this summer, but they did the install the next day! Can’t say enough about the wonderful job they did.

Max Heyworth

Put on a pot of coffee, folks. This one’s gonna take a little while.

I’ll just start by saying I can’t remember a time when I was so immediately and overwhelmingly satisfied with any type of service. Literally any type: medical, automotive, restaurant, you name it. Ryan Lancaster and his team of master techs are the epitome of great local business.

I’ll break down the experience for you a bit.

When our downstairs heat pump died recently, it happened during one of the worst cold snaps in Richmond history. Suffice it to say, everyone in the industry was on red alert. My first call was to the company we had been using prior — a well-known, highly advertised outfit. To their credit, they made it out to my house inside of a couple of days. The technician spent around 20 minutes diagnosing the issue, then tells me I had a dead compressor. The cost to repair it seemed outrageous, so I asked for a quote on replacing the entire system. The amount I was quoted for their “value” level system was so high I actually laughed. Additionally, I had him look at a flex duct that had taken on water after a faucet leak in the kitchen had found its way into the air vent. The price to correct that, too, was absurd. None of this felt right.

I needed a second opinion, and knowing I’d have to pay $100 every time someone came out to diagnose the issue, I decided to do a good amount of research. The name that kept coming up over and over was Short Pump Heating & Air. I put in a call, and a few days later 2 technicians showed up. They spent around an hour troubleshooting everything, and eventually came in to explain the problem to me. The compressor was, in fact, non-functional, and they had done everything they could to diagnose what went wrong and to see if there was a fix for it. Alas, it was hopeless. But the good news was they could probably save me a few bucks on a new system. I figured, sure, if it has to be replaced, let’s get an estimate.

That afternoon I received a call from owner Ryan Lancaster, who wanted to set up a face-to-face meeting the next day. Cut to the next afternoon, and Ryan is walking me through a series of options, clearly explaining the differences between each model of heating system available. I was floored at what he was going to charge me. A brand new Carrier system that was more efficient and more powerful than the bargain basement model of the other guys for 25-30% less than what they quoted me. Plus, it included a 10-year parts and labor warranty AND, when I mentioned the flooded flex vent, Ryan offered to just throw that in with the installation.

Cut again to this morning. I was told the crew would arrive b/w 8-8:30. At 8:09, three trucks pull into my driveway, and a crew of 4 stepped out and met me in the driveway. They were friendly, courteous and quick. Seriously quick. They had the system installed in less than three hours. By 11:00, I was in a warm house again.

I really can’t thank Ryan and his team enough for what they do. It’s always nice having someone you can rely on for such an important component of your daily living. Ryan takes his business seriously, he’s honest, and he clearly loves his work. Do you research, if you want. Shop around. But definitely take a look at SPH&A. They’ve earned a lifetime customer in me, for sure.

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Angie’s List Reviews

Susanne Mitten

“Excellent. Crew is always professional…I have used them for over 20
years.”

Elizabeth Rawles

“Couldn’t be happier!”

nikhil naik

“They were just a phone call away. I was amazed by their responsiveness.
The technician arrived promptly, resolved the issue and updated us.
Excellent service. Very professional. Would highly recommend them.”

Mark Jaros

“Professional, courteous service. Good attention to detail. Technician
arrived when schedule and completed work in an efficient manner”

Valentin Grinberg

“17 year old system was throughout cleaned and inspected. Chris did an excellent job explaining every step and cleaned it out very nicely. He added a tad bit refrigerant which is not uncommon for an older system like we have. Thanks to him our 17 year d system is still going cooling and going strong! We highly recommend Chris and his team at short pump heating and air. Very professional, courteous and knowledgeable.”

M J

“Installed early January. They were wonderful. We are fairly new to Virginia and this area. We weren’t sure who to trust, with not having friends in the area. This company was wonderful. One of the owners came out for the initial estimate. Agreeing to the good price and timeline, we had it installed 2 days later. The other owner handled the contracts and scheduling. Easy to communicate with and very quick to respond and answer all of my questions. Very prompt and professional tradesmen. More clean then I had expected. They remove both outdoor units and the pads, put in new level pads, removed old electrical from one side of the house, installed new electrical lines, removed condensate lines and replaced with new, replaced old gas furnace and made new custom duct work in the garage to be up to code, then did the same to the upstairs electric furnace and AC. They also widened the downstairs duct work at the intake vent, fixed a broken vent and reattached fallen ductwork in the crawl space. The original owner came back out to inspect the work and make sure we were completely satisfied with the units and install. Very happy with everything. Will continue to use their company for years to come. Highly recommended.”

Randy New

“Great on all accounts – excellent company to work with. Daniel provided
the service yesterday, and as with prior SP techs did high-quality job in a
an efficient, professional, customer-focused and friendly manner.”

Jeffrey Martin

“We request Kyle – he is very courteous, professional and knowledgeable. He takes the time to listen to any issues we have and then puts together a detailed plan of action and reports back with the final fix / conclusion. We couldn’t be happier!”

Darryl Hodson

“The crew did a great job installing our new systems both upstairs and down. We are on their annual maintenance plan and Kyle has always been very professional and accommodating. If we need any help Short Pump responds quickly. Overall we have had a very good working relationship with Short Pump.”

Toney Fitzgerald

“Short Pump Heating and AIr is a wonderful company to work with for
your heat/air needs and plumbing needs. They are prompt , professional
and the price is reasonable. I would definitely use them again.”

Joe Kuttenkuler

“SPHA technicians and staff have always been courteous and professional. They’ve never tried to sell me something I don’t need. They replaced our entire HVAC system several years ago – including replacing builders grade duct work – and we haven’t had any issues. Highly recommend the routine maintenance package.”

Cara Campanella

Short Pump Heating and Air has been servicing my HVAC for 20 years. Daniel does my maintenance twice a year. He is friendly, reliable, thorough, and overall does a great job of keeping my units in good working order. He is also very responsive and explains things in a way that make sense to me. They have come out in the freezing cold and scalding heat to repair/replace a unit when needed. They have replaced the two original units in the house and kept them in good working order. I am very pleased with their services.

Tim Coulter

Short Pump Heating @ Air and Plumbing is really a great company to work with, from the office to the service personnel. I switched from James River and glad I did. Cudios to Ryan and the all the staff I’ve worked with. Professional and quality work at a reasonable cost.

Diane Hutson

Fantastic. They are proactive, efficient, organized, knowledgeable,
helpful, prompt, and SUPER friendly!!!

Bruce Boulton

Fast, competitive quote. Fast, efficient installation and clean up. We ended up needing a service call for the new unit about a month after the installation, (on New Year’s Eve!), due to what turned out to be a “blown fuse” after a power surge. The service tech responded within an hour and fixed the problem. Very grateful for the excellent response during one of the coldest spells of weather in Richmond in a long time. Fair price, great installation crew, and excellent response to a maintenance issue even after the sale and installation. Great Company to deal with.

Angie King

I love them. They gave us a competitive bid for installation of excellent equipment. They were professional, considerate, kind, knowledgeable, and so easy to work with. I am contrasting this with a terrible experience with a different provider we ALMOST chose, but thankfully, did not. We are still on the courtesy maintenance plan, and they are always timely with their reminder calls and helpful during the visits. This was a wonderful experience and the right investment for us. They are truly in the customer service business.

Oleg Akkerman

I have done three quotes for this unit. These guys were the most trustworthy, accommodating, affordable, and professional. It was a real pleasure to work with them and will hire them again for my future A.C./heating needs.

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