A Message From Our Team

Posted On: March 25, 2020

At Short Pump Heating & Air, health and safety are our #1 priorities. We would like everyone to be aware of the steps we have taken to maintain the safety and health of our customers and employees.

Some steps we’ve taken to ensure your safety and the safety of our staff include:

  • Our technicians have been instructed to spend as little time inside your main living areas as needed to effectively complete your repair, installation, or maintenance visit. We are avoiding shaking hands and trying to maintain a proper distance. Please do not take their effort of social distancing as rude or standoffish; it is for your safety and theirs.
  • We have stocked up on safety equipment and disinfectant cleaning supplies, as well as upgraded our air purification systems to reduce and kill viruses in the air and on surfaces.
  • All staff has been instructed to stay at home if they are not feeling well.
  • Technicians are not currently coming in and out of our office to avoid unnecessary contact.
  • All staff clean and disinfect their working space, tools, and materials regularly throughout the workday.
  • Our service technicians wear masks while inside your home.
  • We are diligently staying on top of the latest information through CDC local updates and guidelines.

How you can help:

  • Please let us know if anyone in your home is not feeling well.
  • Before we arrive, please let us know if you have any special instructions/requests.
  • We would like to urge you to schedule any preventative maintenance services you may need as soon as possible. Please do not wait until the hottest days to find out your air conditioner is not working properly.
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